Shopping & sizing
What does Salty Pumpkin sell?
We offer kidswear and children’s accessories across everyday, occasion and seasonal collections. Available categories, colours, sizes and stock are shown on each product page.
How do I choose the right size?
Check the size options and product details shown on the product page. Children of the same age can have different measurements, so choose based on fit rather than age alone whenever measurements are available. For help, contact us before placing the order.
Will the colour look exactly the same as the website?
We try to display colours as accurately as possible. A small variation may occur because of lighting, photography and your screen settings.
How do I know whether an item is in stock?
Available size and colour options are displayed on the product page. An item may sell out while it is in your cart, and stock is confirmed only after the order is successfully placed.
Orders & payments
Do I need an account to place an order?
No. You may place an order as a guest by entering your contact and delivery details at checkout. Creating an account makes it easier to view orders, save addresses and request a return or exchange.
Which payment methods are accepted?
The payment options available at checkout may include secure online payment and Cash on Delivery. Availability can depend on your PIN code, order value and payment service status.
Is Cash on Delivery available for every order?
Cash on Delivery is available only for eligible orders and serviceable PIN codes. The checkout page will show whether COD is available for your order.
How will I know my order is confirmed?
After a successful order, you will see an order confirmation page and receive available order updates using the contact details provided at checkout. Please keep your order number for future support.
Can I change or cancel my order?
You may request cancellation while the order is still pending or confirmed. Once it is packed or shipped, online cancellation may no longer be possible. Contact support immediately for address or item changes; changes cannot be guaranteed after processing begins.
How do coupon codes work?
Enter a valid coupon code at checkout. Only one coupon may be applied unless an offer specifically says otherwise. Coupons may have minimum order values, product exclusions, usage limits and expiry dates.
Delivery & tracking
What are the shipping charges?
Standard shipping is ₹49 for orders below ₹1,499. Shipping is free for orders of ₹1,499 or more, calculated after applicable discounts and before any payment-related adjustments.
How long will delivery take?
Orders are usually processed within 1–3 business days and delivered within approximately 3–7 business days after dispatch. Remote locations, peak sale periods, holidays or courier disruptions may require additional time.
How can I track my order?
Use the Track Order page with your order details. Tracking may take up to 24 hours to update after the parcel is handed to the courier.
Returns, exchanges & refunds
Can I return or exchange an item?
Eligible unused items may be returned or exchanged within 7 calendar days of delivery, subject to the conditions in our Returns & Refunds Policy. Exchanges depend on stock availability.
How do I submit a return request?
Sign in, open My Account, select the delivered order and submit a request for the relevant item. You may also contact support with the order number, item name, reason and clear photos where applicable.
When will I receive my refund?
Once the returned item reaches us and passes inspection, approved refunds are initiated to the original payment method. Banks and payment providers may take approximately 5–7 business days to reflect the amount. COD refunds may require verified bank or UPI details.