Return eligibility
We want you to be happy with your Salty Pumpkin purchase. An item may be accepted for return or exchange when all of the following conditions are met:
- The request is submitted within 7 calendar days of delivery.
- The item is unused, unworn, unwashed and free from stains, odour, damage or alteration.
- Original tags, labels, accessories and packaging are intact.
- The item is packed safely for reverse collection.
- Proof of purchase or the Salty Pumpkin order number is available.
Items that cannot be returned
Returns or exchanges may not be accepted for:
- Items marked as final sale or non-returnable on the product page.
- Personalised, altered or customised products.
- Hygiene-sensitive products once their seal or packaging has been opened.
- Items showing signs of use, washing, perfume, makeup, stains or customer-caused damage.
- Products returned without original tags, components or packaging.
Wrong, damaged or defective item
If you receive the wrong product, a damaged item or a manufacturing defect, contact us within 48 hours of delivery. Share your order number and clear photographs of the item, packaging and shipping label. After verification, we will arrange an appropriate replacement, exchange or refund at no additional return-shipping cost.
How to request a return or exchange
- Sign in and open My Account.
- Select the delivered order and choose the relevant item.
- Select return or exchange, add the reason and upload a photo where requested.
- Wait for confirmation and reverse-pickup instructions before sending the item.
Guest customers may use the Contact Us page and provide the order number, registered phone number, item details and reason for the request.
Exchange conditions
Size or colour exchanges are subject to stock availability. If the requested replacement is unavailable, you may choose another eligible item or receive an approved refund. Price differences, where applicable, must be settled before dispatch of the replacement.
Reverse pickup and inspection
Reverse pickup is offered only at serviceable PIN codes. Where pickup is unavailable, our support team may ask you to ship the item using a trackable courier. Returned items are inspected after receipt. Salty Pumpkin may decline a request if the item does not meet the eligibility conditions.
Refund method and timeline
Approved prepaid-order refunds are initiated to the original payment method. For Cash on Delivery orders, verified bank-account or UPI details may be required. Refunds are generally initiated after inspection, and the payment provider or bank may take approximately 5–7 business days to reflect the amount.
Original shipping or COD charges are normally non-refundable unless the return is caused by a wrong, damaged or defective product. Promotional discounts are adjusted proportionately when calculating the refund.
Order cancellation
An order may be cancelled online while it is pending or confirmed. Once packed or shipped, cancellation cannot be guaranteed. Any approved refund for a prepaid cancelled order will be processed to the original payment method.