This Privacy Policy explains how Salty Pumpkin collects, uses, stores and shares personal information when you visit our website, create an account, place an order, contact support or use related services.
Information we collect
- Account information: name, email address, phone number, login identifiers and saved addresses.
- Order information: products purchased, billing and shipping details, order value, payment status, returns and support history.
- Communication information: messages, reviews, enquiries, feedback and documents or photographs voluntarily shared with us.
- Technical information: device type, browser, IP address, pages visited, approximate location, cookies and similar usage data.
- Payment information: payment status and transaction references. Full card, bank or wallet credentials are processed by authorised payment providers and are not intended to be stored by Salty Pumpkin.
How we use information
We use personal information to:
- Create and manage customer accounts.
- Process orders, payments, deliveries, cancellations, exchanges and refunds.
- Send transactional updates and respond to customer-support requests.
- Prevent fraud, misuse, security threats and unauthorised transactions.
- Improve product selection, website performance and shopping experience.
- Send offers or marketing communication where permitted and provide an opt-out where required.
- Meet legal, accounting, tax and regulatory obligations.
Cookies and local storage
Our website may use cookies, browser storage and similar technologies to keep your cart active, remember preferences, support login, measure performance and improve site functionality. Blocking these technologies may affect features such as account access, cart persistence or checkout.
When information is shared
We may share only the information reasonably required with service providers that help us operate the store, including payment gateways, authentication services, hosting providers, communication platforms, analytics tools, courier partners and customer-support systems. We may also disclose information when required by law, to protect customers or the business, or as part of a lawful business transfer.
We do not sell customer personal information as a standalone product.
Data security
We use reasonable administrative and technical safeguards designed to protect personal information. However, no online service or transmission method is completely secure. Customers should use strong passwords, protect one-time passwords and notify us promptly of suspected unauthorised activity.
Data retention
Information is retained only for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, prevent fraud and meet legal obligations. Retention periods may differ depending on the type of record.
Your choices and rights
Subject to applicable law, you may request access to or correction of your personal information, ask questions about its use, withdraw optional marketing consent, or request account deletion. Some order, payment and legal records may need to be retained even after an account-deletion request.
Children’s information
Salty Pumpkin sells children’s products, but purchases and accounts are intended to be managed by parents, guardians or other adults. We do not knowingly ask children to independently provide personal information.
Third-party links
Our website may contain links to external services. Their privacy practices are governed by their own policies, and Salty Pumpkin is not responsible for the content or privacy practices of third-party websites.
Policy updates
We may update this policy to reflect changes in our services, technology or legal obligations. The revised version will be posted on this page with an updated date.